服务条款
草稿 · 待法律审核。 你的店铺与 Sellor 之间的协议。
本文为英文版，以英文版为准。
1. Your account
You must be at least 18 years old, or older if the age of adulthood where you live is higher, and give true details. Keep your password, one-time codes, backup codes and branch access codes private. You are responsible for everything done from your account and from the branch devices you allow.
Owners decide who gets a branch access code and are responsible for what branch managers do in the shop. When a manager leaves, regenerate their branch's access code in Settings › Shop › Branches; their device is logged out at once.
When you create an account, you confirm your email address with a code Sellor sends to it; you cannot open a shop before you do. Sellor uses this address for your one-time codes and security alerts.
2. Identity verification
Where Sellor requires it in your country, the shop owner must verify their identity before the shop goes live: with a photo ID and a live selfie, or with a photo ID that a person on the Sellor team checks. Once you are verified, your account's name is the name on your ID. A shop that is not verified stays offline; orders already placed can still be delivered.
3. Your shop
You are the seller of every product in your shop. You are responsible for your listings, prices, stock, delivery promises, returns and taxes, and for following the laws that apply to your business, including holding any licence or registration your business needs. Product details and photos must be accurate and must belong to you or be used with permission.
4. Taxes
You are responsible for registering for, collecting and paying the taxes that apply to your sales, such as VAT, GST or sales tax, and for issuing the tax documents the law requires.
Sellor fee amounts are shown before any tax that applies to them. Where the law requires, tax on the Sellor fee is added to your statement. If the law makes Sellor collect tax on your sales or report them to a tax authority in your country, we will tell you before we start.
5. What you can sell
You may sell only legal products. Banned items can never be listed, and restricted items need the licence the law requires. The full list is in the Prohibited items list, which is part of these terms.
6. Rules for using Sellor
You must not:
7. Sanctions and export rules
You must not use Sellor if you are in, or sell to, a country or person under sanctions that apply to Sellor, and you must follow export and import rules for the products you sell.
8. Product checks and enforcement
Sellor checks uploaded photos automatically for adult, sexually suggestive or violent content: a clearly unsuitable photo is refused at once, and a doubtful one is reviewed by a person on the Sellor team. Sellor also acts on reports it receives.
If a product breaks these terms or the law, Sellor may remove it. If a shop breaks them seriously or again and again, Sellor may pause new orders or hide the shop. We tell you which rule or law was broken and why, and you can ask us to look again through Settings › Support › Contact support. Sellor may act at once where the law requires it, and may report illegal selling to the authorities.
9. Reporting illegal content
We review every report, and when we remove or restrict something we tell the shop which rule or law it broke and why.
10. Orders and delivery
Customers pay cash on delivery or at pickup; Sellor does not take payments from customers and does not hold your money. When you confirm an order, you agree to fulfil it as described. You deliver orders yourself, with your own staff or through a courier you choose, and you are responsible for the delivery.
Prices are shown in your shop's currency. If you ship to another country, you must tell customers about any import duties or taxes before they order.
11. Local consumer and e-commerce rules
You must follow the consumer and e-commerce laws of every country you sell to. Some of the main rules:
12. Returns, refunds and cancellations
You must set a clear return policy and follow the consumer protection laws that apply to you, whatever your own policy says. If a product arrives damaged, wrong or not as described, the customer is entitled to a return.
When an order is returned, you hand back the money the customer paid and mark the order as returned in Sellor.
13. Sellor fee
Sellor charges a fee on each delivered order, shown in Settings › Payments › Sellor fee before you sell. The fee is fixed when the order is placed and is not charged on cancelled or failed orders; a fee already charged on an order that is later returned is credited back on your next statement.
Fees add up to a monthly statement issued on the 1st and due on the 15th of that month; a statement below a set minimum is carried into the next month's statement. If an overdue balance passes the set limit, confirming new orders is paused until you pay. You pay by bank transfer: the payment shows as under review until we match it, and if we cannot match it within 3 business days, the balance returns to due.
If the fees change, we tell you in the app before the new fees apply; they apply only to orders placed after that.
14. Customers and their information
Use customer details only to fulfil orders, answer questions and handle returns, as our Privacy policy describes. Treat customers fairly and answer their messages.
15. Disputes with customers
The sale is between you and your customer, and you should try to solve any problem with them first. If you cannot agree, either of you can ask Sellor to look at the order history and messages. Sellor may give its view, but it is not a court and cannot force either side to pay. Where the law requires it, Sellor gives the customer your business name and contact details for the dispute.
16. Chats and messages
Chats with customers must be respectful and about the order or shop. You must not send threats, abuse, sexual content, scams or links to illegal goods, or ask customers to pay outside Sellor to avoid the fee. Photos sent in chats are checked automatically in the same way as product photos. Sellor may review a chat that is reported to it and may remove a message that breaks these rules.
17. Content and licence
You keep ownership of your photos, text and logo. You allow Sellor to show them in your shop, in search and on receipts so we can run the service. The Sellor name, app and design belong to Sellor.
18. Other services
Sellor works with services run by other companies, such as maps, identity verification, email, SMS and WhatsApp. Your use of those services is also covered by their own terms. Sellor is not responsible for services it does not run.
19. Reporting content that copies your work
If a shop copies your brand, photos or designs, report it through Settings › Support › Contact support with proof that you own the work. Sellor may remove content that clearly breaks the rules, telling the shop, which can respond, and may close shops that copy others' work again and again.
20. Pausing or closing a shop
You can close your shop at any time from Settings › Session › Delete account, or at accounts.sellor.app/delete-account, once any fee you owe is paid and your open orders are delivered or cancelled. The shop closes at once and is deleted for good after 30 days (later if a fee billed in that time is still unpaid); until then you can log in and restore it. Export your products and orders from Settings › Data before you close it.
Sellor may pause or hide a shop that breaks these terms, leaves fees unpaid, or puts customers at risk. We tell you why, and you can ask for the decision to be reviewed through Contact support.
21. Changes to the service
Sellor may add, change or remove features. If a change takes away something important that you rely on, we will tell you in advance where we can. We may stop the service for maintenance, and we try to do this when shops are least busy.
22. Liability
Sellor provides the app as it is and works to keep it running, but cannot promise it will always be available or free of errors. Sellor is not a party to the sale between you and your customer. To the extent the law allows, Sellor is not liable for lost profits or indirect losses, and our total liability is limited to the greater of the fees you paid in the last 12 months and 100 US dollars (or its value in your currency). Nothing in these terms limits liability that the law does not allow to be limited, such as for fraud, gross negligence, or death or personal injury caused by negligence.
23. Your responsibility to Sellor
If someone makes a claim against Sellor because of your products, your listings or how you broke these terms or the law, you agree to cover the costs Sellor reasonably has to pay because of it.
24. Events outside our control
Neither you nor Sellor is responsible for delays or failures caused by events neither can reasonably control, such as natural disasters, floods, power or internet cuts, strikes or government action.
25. Changes to these terms
If we make an important change, we will tell you in the app before it applies and ask you to accept it. If you do not agree, you can close your shop.
26. Governing law
This does not take away rights that the law of your country gives you and that cannot be changed by contract, including consumer and e-commerce laws, and the right to go to your local courts where that law gives it.
27. Language
These terms are written in English, and Sellor may provide translations. If a translation differs from the English version, the English version applies, unless the law of your country says otherwise.
28. General
If any part of these terms cannot be enforced, the rest still applies. If Sellor does not enforce a right straight away, it can still do so later. You cannot transfer your account or these terms to someone else without our agreement; Sellor may transfer them to a company that takes over the service. These terms, the Privacy policy and the Prohibited items list are the whole agreement between you and Sellor about using Sellor.
29. Contact
Questions or complaints about these terms, an order or a decision we made: Settings › Support › Contact support. We answer complaints within 72 hours.